Privacy Policy

Isla Electronics ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our support portal and related services.

Data We Collect

We collect the following types of information:

• Account Information — Your name, email address, and username when you create an account or submit a support ticket.
• Support Tickets — The content of support requests, including any files or screenshots you attach.
• Analytics Data — Basic, anonymized usage analytics to help us improve the platform. We do not track individual browsing behavior.

Use of Cookies

We use only essential cookies required for authentication and session management. We do not use tracking cookies, advertising cookies, or any third-party cookie-based analytics. Your browser's "Do Not Track" setting is respected by default because we simply don't track you.

Data Storage

Your data is stored securely using Supabase, hosted in the EU region. All data is encrypted in transit (TLS) and at rest. We follow industry best practices for database security, access control, and backup procedures.

Third-Party Services

We use a limited number of third-party services to operate the platform:

• Cloudflare — For DNS, CDN, and DDoS protection. Cloudflare may process your IP address and request metadata to provide these services.
• Resend — For transactional email delivery (password resets, ticket notifications). Your email address is shared with Resend solely for the purpose of delivering these messages.

We do not sell, trade, or otherwise transfer your personal information to any other third parties.

Your Rights

You have the right to:

• Access your personal data — request a copy of all data we hold about you.
• Delete your account and all associated data.
• Export your data in a portable, machine-readable format.
• Rectify any inaccurate personal data we hold about you.
• Object to the processing of your personal data in certain circumstances.

GDPR Compliance

Isla Electronics is committed to compliance with the General Data Protection Regulation (GDPR). We process personal data only with a lawful basis, minimize the data we collect, and ensure your rights as a data subject are fully respected. Our data is stored in the EU region, and we maintain appropriate technical and organizational measures to protect your information.

Data Requests

To exercise any of your rights, or if you have questions about this Privacy Policy, please contact us at [email protected]. We will respond to all data requests within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.